Refund and Cancellation Policy
Your satisfaction is our priority. Learn about our hassle-free refund and return process
Last updated 1 January 2025
1. Overview
At Silver Line, we want you to be completely satisfied with your purchase. This policy outlines our refund and cancellation procedures to ensure a transparent and fair process for all customers.
2. Order Cancellation
2.1 Before Shipping
You may cancel your order before it has been shipped:
- Contact us immediately via email or phone
- Provide your order number and details
- Full refund will be processed within 5-7 business days
- No cancellation charges will be applied
2.2 After Shipping
Once the order has been shipped, cancellation is not possible. However, you may return the product as per our return policy.
3. Return Policy
3.1 Return Eligibility
Products can be returned within 7 days of delivery if:
- Product is damaged or defective
- Wrong product was delivered
- Product is significantly different from description
- Product has manufacturing defects
3.2 Return Conditions
To be eligible for a return, products must meet the following conditions:
- Item must be unused and in original condition
- Original packaging and tags must be intact
- Certificate of authenticity (if provided) must be included
- Product must not be customized or personalized
- Return request must be initiated within 7 days of delivery
3.3 Non-Returnable Items
- Customized or personalized jewelry
- Products without original packaging
- Products damaged due to misuse
- Sale or clearance items (unless defective)
4. Return Process
To initiate a return, follow these steps:
1. Contact Us: Email us at silver.line9250@gmail.com or call +91 8469250330 within 7 days of receiving your order.
2. Provide Details: Share your order number, reason for return, and photos of the product (if applicable).
3. Get Approval: Wait for our team to review and approve your return request.
4. Ship the Product: Pack the item securely in its original packaging and ship it to our address.
5. Inspection: Once we receive the product, we will inspect it within 2-3 business days.
6. Refund: If approved, refund will be processed to your original payment method.
5. Refund Policy
5.1 Refund Processing
Once your return is received and inspected:
- You will receive an email confirmation about the approval or rejection of your refund
- Approved refunds will be processed within 5-7 business days
- Refund will be credited to the original payment method
- Bank processing may take additional 5-10 business days
5.2 Partial Refunds
Partial refunds may be granted in cases where:
- Item shows signs of use
- Item is not in original condition
- Packaging is damaged
- Parts or accessories are missing
6. Exchange Policy
We offer exchanges in the following cases:
- Defective or damaged products
- Wrong size (if applicable)
- Manufacturing defects
Exchange requests must be made within 7 days of delivery. The replacement will be shipped once we receive and inspect the returned product.
7. Shipping Charges
- If the product is defective or wrong, we will bear the return shipping charges
- For other returns, return shipping charges are the responsibility of the customer
- We recommend using a trackable shipping service
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide clear photos of the damage or defect
- We will arrange for a replacement or full refund
- No questions asked for genuine cases
9. Contact for Returns & Refunds
For any queries regarding returns, cancellations, or refunds, please contact us:
- Email: silver.line9250@gmail.com
- Phone: +91 8469250330
- Return Address: A-604 Blossom Aura, Nadiad, Gujarat, India
10. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.