1. Policy Overview
This Shipping & Delivery Policy explains how orders placed on Silver Line ("we", "our") are processed, packed, dispatched, tracked and delivered. We follow industry-standard security and packaging norms and integrate trusted logistics partners to ensure safe delivery. All payments are processed securely via approved gateways (including Razorpay) and shipment creation occurs only after payment confirmation.
2. Order Processing & Dispatch Timelines
- Payment Confirmation: Orders enter the processing queue only after successful payment authorization & capture.
- Processing Time: Standard ready-to-ship items dispatch within 24–48 business hours.
- Made-to-Order / Customized: May require 3–7 business days before dispatch; customers are notified by email/SMS.
- Quality & Security: Each piece undergoes a final quality, hallmark and packaging integrity check prior to handover.
- Unexpected Delays: In rare cases (supply constraints, verification), we proactively inform you and offer options to wait, modify or cancel.
3. Shipping Modes & Charges
Shipping charges (if applicable) are displayed transparently at checkout before payment.
- Free Shipping: Available on qualifying cart values or promotional campaigns.
- Standard Shipping: 3–7 business days to metro cities; Tier-2/ODA may extend to 7–10 days.
- Express Shipping (if offered): 1–3 business days; charged separately and subject to availability & pincode serviceability.
- COD (Cash on Delivery): May incur an additional fee; subject to order value limits & serviceable areas.
4. Serviceability, Remote & ODA Areas
- Serviceability Check: Customers must ensure correct pincode entry; non-serviceable or ODA (Out of Delivery Area) locations may attract surcharges or extended timelines.
- ODA Handling: We inform you of any ODA charges before dispatch; you may opt to proceed, change address, or cancel.
- Address Accuracy: Incorrect address/pincode results in delays or cancellation; reshipment fees may apply.
- Multiple Attempts: Courier partners attempt up to 2–3 deliveries for COD/Signature-required shipments.
5. Tracking & Status Updates
- Tracking number is issued once the shipment is electronically manifested.
- Live tracking updates available via our Track section or courier link.
- Status events include: Manifested, Picked Up, In Transit, Out for Delivery, Delivered, RTO (Return to Origin).
- Delays due to weather, regulatory checks or network disruptions are communicated proactively when possible.
6. Courier Partners & Security Measures
We partner with reputable national and regional logistics providers (e.g., Delhivery, Bluedart, DTDC, or other verified networks). Selection depends on serviceability, speed and reliability.
- Tamper-Proof Packaging: Jewelry packed with protective sealing and cushioning.
- Insurance & Claims: High-value parcels may be insured; claims must be initiated within 24 hours of marked delivery.
- Verification: For certain orders we may request ID verification or OTP confirmation on delivery.
7. Damages, Missing Items & Delivery Discrepancies
- Immediate Inspection: Please record unboxing if outer packaging appears tampered.
- Damage Claims: Email us within 24 hours with clear photos and order number.
- Missing / Wrong Product: Report within 48 hours; we verify inventory logs & dispatch records.
- Non-Receipt Dispute: If marked delivered but not received, raise within 24 hours so we can escalate with the courier.
8. Delays, Undelivered & Return to Origin (RTO)
- Attempted Delivery: If attempts fail (address closed / unreachable), shipment may be returned; re-shipping fees can apply.
- Force Majeure: Natural disasters, strikes, lockdowns or regulatory actions may extend delivery timelines.
- Customer Unavailability: Prolonged non-response can trigger auto-cancellation or return processing.
9. International Shipments (If Enabled)
- Customs duties, import charges and local taxes are borne by the recipient.
- Transit times vary by destination and customs clearance efficiency.
- Tracking updates may consolidate after leaving India until destination hub scan.
10. Contact & Escalations
For delivery issues, delays or damage claims, please contact us promptly:
Email: silver.line9250@gmail.com
Phone: +91 9512765399
Address: A-604 Blossom Aura, Nadiad, Gujarat, India
Raising concerns within stipulated windows enables faster resolution and, where applicable, compensation or replacements.