FAQs
FREQUENTLY ASKED QUESTIONS
Everything You Want to Know About Silverline 925
We believe buying jewellery should feel simple, transparent and trustworthy.
Here are answers to some of the most frequently asked questions about Silverline 925 and our silver jewellery.
ABOUT OUR SILVER JEWELLERY
1. What type of silver do you use?
We use 925 Sterling Silver for our silver jewellery.
925 Sterling Silver is made with 92.5% silver, with the remaining portion consisting of other metals used to provide the strength and durability required for jewellery making.
2. Is your jewellery BIS hallmarked?
Yes. We are an authorized BIS hallmark manufacturer and are committed to recognized standards of purity and authenticity.
Where applicable, customers can refer to the relevant hallmark/certification details provided with the product.
3. Is Silverline 925 a manufacturer?
Yes.
Our roots are in silver jewellery manufacturing through Gopi Jewels. Silverline 925 is our D2C brand through which we bring our silver jewellery directly to customers.
4. Is your jewellery made from real silver?
Yes. Our jewellery is made using 925 Sterling Silver.
We believe customers deserve transparency about the material used in their jewellery.
5. Will silver jewellery tarnish?
Silver can naturally tarnish or oxidize over time when exposed to air, moisture, sweat, perfumes, cosmetics and other chemicals.
This is a natural characteristic of silver and does not necessarily indicate poor quality.
With proper care and storage, you can help maintain the shine and appearance of your jewellery.
ORDERING
6. How can I place an order?
You can browse our collection, select the jewellery you like, add it to your cart and complete the checkout process.
Once your order is successfully placed, you will receive the relevant order confirmation.
7. Can I cancel my order?
Order cancellation depends on the stage of processing.
If you wish to cancel an order, please contact our customer support team as soon as possible with your order details.
We will check the order status and guide you accordingly.
8. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address.
Address changes may not be possible once the order has been processed or shipped.
9. How can I check my order status?
Once your order is shipped, tracking information will be provided where applicable.
You can also contact our customer support team with your order number for assistance.
SHIPPING & DELIVERY
10. How long will my order take to arrive?
Delivery time can vary depending on your location, order processing and courier service.
The estimated delivery time will generally be shown during the ordering process or communicated after your order is placed.
11. Do you deliver across India?
Yes, we aim to serve customers across India through our online D2C platform.
Delivery availability may depend on the serviceability of your PIN code.
12. How can I track my order?
Once your order has been shipped, tracking details will be shared with you wherever applicable.
You can use the provided tracking information to follow your shipment.
13. What happens if my package arrives damaged?
If your package or jewellery appears damaged when delivered, please contact us as soon as possible.
Please take clear photographs of the package and product.
An unboxing video is also highly recommended as it can help us verify the condition of the shipment.
For eligible damaged-product claims, please contact us within our 5-day return and exchange period.
RETURNS & EXCHANGES
14. Do you offer returns and exchanges?
Yes.
We offer a 5-day return and exchange policy from the date of delivery, subject to the terms and conditions of our Return & Exchange Policy.
15. How many days do I have to request a return or exchange?
You have 5 days from the date of delivery to raise a return or exchange request.
Requests received after this period may not be accepted.
16. What products are eligible for return or exchange?
Generally, eligible products must be:
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Unworn and unused
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In original condition
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Free from scratches or damage
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Returned with original packaging
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Returned with applicable tags, certificates and accessories
All returns are subject to inspection and approval.
17. What if I receive the wrong product?
If you receive a product different from what you ordered, please contact us within 5 days of delivery.
Share your order number and clear photographs of the product received.
Our team will review the issue and guide you through the appropriate resolution.
18. What if my jewellery has a manufacturing defect?
If you believe your jewellery has a manufacturing defect, please contact us within 5 days of delivery.
We may request photographs or videos to assess the issue.
Once verified, we will provide an appropriate resolution according to our return and exchange policy.
JEWELLERY CARE
19. How should I take care of my silver jewellery?
To keep your jewellery looking beautiful for longer:
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Keep it away from perfumes and cosmetics.
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Avoid direct contact with harsh chemicals.
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Remove jewellery before swimming or bathing.
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Avoid wearing jewellery during heavy physical activities.
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Keep it away from excessive moisture.
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Store each piece carefully when not in use.
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Use a soft jewellery cloth for gentle cleaning.
20. Can I wear silver jewellery every day?
Yes, many 925 Sterling Silver pieces can be worn regularly.
However, daily exposure to sweat, moisture, perfumes, chemicals and cosmetics can accelerate tarnishing or affect the finish.
For long-lasting shine, we recommend following proper jewellery-care practices.
21. Why has my silver jewellery changed colour?
Silver can naturally oxidize or tarnish over time.
Factors such as humidity, sweat, air exposure, perfumes, cosmetics and chemicals can influence how quickly this happens.
Proper cleaning and storage can help restore and maintain its appearance.
PAYMENTS
22. What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on availability, these may include online payment options such as cards, UPI, net banking and other supported payment methods.
23. Is online payment safe?
We aim to provide a secure online shopping experience.
Payment information is processed through the payment methods and payment partners available at checkout.
Please never share your OTP, CVV, PIN or password with anyone claiming to represent Silverline 925.
CUSTOMER SUPPORT
24. How can I contact Silverline 925?
You can contact our customer support team through:
Email: silver.line9250@gmail.com
Phone: +91 96240 09250
Our team will be happy to assist you with questions about products, orders, returns, exchanges and other concerns.
25. What information should I provide when contacting customer support?
To help us assist you faster, please provide:
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Your name
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Order number
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Registered mobile number
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Your question or issue
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Relevant photographs or videos, if required
Providing complete information helps our team resolve your query more efficiently.
OUR PROMISE
YOUR QUESTIONS MATTER. YOUR TRUST MATTERS MORE.
At Silverline 925, we believe that an informed customer is a confident customer.
We want you to understand what you are buying, how to care for it and what support is available after your purchase.
From 925 Sterling Silver and BIS hallmarking to our craftsmanship, customer service and 5-day return and exchange policy, we aim to make your jewellery journey simple and transparent.
Still have a question?
We are here to help.
SILVERLINE 925
Email: silver.line9250@gmail.com
Phone: +91 96240 09250