Shipping & Delivery
SHIPPING & DELIVERY POLICY
YOUR JEWELLERY, ON ITS WAY TO YOU
At Silverline 925, we understand that receiving your jewellery is part of the excitement.
From the moment you place your order to the moment it reaches your doorstep, we take care to ensure your jewellery is packed securely and dispatched through reliable delivery partners.
Our goal is simple:
Safe packaging. Reliable delivery. A smooth experience.
1. WHERE DO WE DELIVER?
We currently aim to deliver Silverline 925 jewellery across India, subject to courier serviceability for your PIN code.
During checkout, please make sure that your:
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Full name
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Complete delivery address
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City
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State
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PIN code
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Mobile number
are entered correctly.
An incorrect or incomplete address may result in delivery delays or unsuccessful delivery.
2. ORDER PROCESSING
Once your order is successfully placed, our team begins processing it.
Before dispatch, your jewellery goes through the necessary order preparation and packaging process.
The order is then handed over to our delivery partner for transportation.
Please note:
Order processing time may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.
The applicable estimated delivery timeline will be communicated or displayed during the ordering process wherever available.
3. DELIVERY TIME
Delivery time depends on your location and the courier service.
The estimated delivery date shown at checkout or communicated with your order is an approximate estimate and may vary due to circumstances such as:
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Weather conditions
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Public holidays
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Courier delays
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High order volumes
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Transportation issues
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Remote or non-serviceable locations
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Unexpected logistical circumstances
We always aim to dispatch and deliver your order as efficiently as possible.
4. ORDER TRACKING
Once your order has been dispatched, tracking information will be shared with you wherever applicable.
You can use the tracking details to follow the movement of your package.
If you have not received tracking information or need assistance with your shipment, please contact our customer support team.
Email:
Phone:
+91 96240 09250
Please keep your order number ready when contacting us.
5. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on the order, delivery location and applicable delivery terms.
Any applicable charges will be communicated clearly before payment.
6. SECURE PACKAGING
Jewellery requires careful handling.
We take appropriate care while preparing your order for dispatch so that your jewellery reaches you safely.
Your jewellery is securely packed before being handed over to the delivery partner.
We recommend keeping the original packaging after receiving your order until you are completely satisfied with your purchase.
7. WHEN YOU RECEIVE YOUR ORDER
When your package arrives, we recommend checking the outer packaging before accepting the delivery.
If the package appears significantly damaged or tampered with, please take photographs/videos of the package and contact us as soon as possible.
For product-related issues, please refer to our 5-Day Return & Exchange Policy.
8. DAMAGED OR INCORRECT PRODUCT
We take great care while packing every order.
However, if you receive:
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A damaged product
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A defective product
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The wrong product
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A product different from your order
please contact us within 5 days of delivery.
Please provide:
Order Number
Customer Name
Registered Mobile Number
Clear photographs of the product
Photographs of the packaging
Unboxing video, if available
Our team will review the issue and guide you through the appropriate resolution.
9. DELIVERY ATTEMPTS
Our delivery partner may make delivery attempts according to its standard delivery process.
Please ensure that someone is available at the provided delivery address to receive the package.
If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package or other customer-related reasons, additional delivery attempts or other applicable procedures may apply.
10. WRONG DELIVERY ADDRESS
Please carefully check your address before completing your order.
If you realize that you have entered an incorrect address, contact us immediately at:
or
+91 96240 09250
We will try to assist you if the order has not yet been dispatched.
Once an order has been shipped, changing the delivery address may not be possible.
11. DELAYED DELIVERY
Although we work with delivery partners to provide a smooth delivery experience, occasional delays may occur due to circumstances beyond our control.
These may include:
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Severe weather
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Natural events
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Transportation disruptions
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Courier operational issues
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Public holidays
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High-volume sale periods
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Remote-location delivery challenges
If your order appears to be delayed, please contact us with your order number and our team will assist you.
12. DELIVERY TO REMOTE LOCATIONS
Delivery availability depends on courier serviceability.
Some remote or special PIN codes may have limited delivery options or longer delivery timelines.
If your PIN code is not serviceable, we will inform you wherever possible and guide you regarding the available options.
13. INTERNATIONAL SHIPPING
At present, our shipping policy is primarily focused on deliveries within India.
International shipping availability, if introduced in the future, will be subject to separate terms, shipping charges, customs duties and applicable regulations.
14. IMPORTANT CUSTOMER RESPONSIBILITY
Please ensure that the information provided during checkout is accurate.
Silverline 925 cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer, including:
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Incorrect address
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Incorrect PIN code
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Incorrect mobile number
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Incomplete address
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Unavailability of the recipient
Please carefully review your information before placing your order.
15. CONTACT US ABOUT YOUR DELIVERY
If you have any questions regarding your shipment, we are here to help.
SILVERLINE 925 CUSTOMER SUPPORT
Email:
silver.line9250@gmail.com
Phone:
+91 96240 09250
When contacting us about an order, please mention your order number so our team can assist you faster.
OUR DELIVERY PROMISE
FROM OUR HANDS TO YOUR HOME
Every piece of Silverline 925 jewellery represents our commitment to quality and craftsmanship.
We carefully prepare your order so that it can begin its journey from our hands to your home.
We may not control every part of the delivery journey, but we will always do our best to make your experience smooth, transparent and reliable.
Carefully Crafted.
Securely Packed.
Delivered With Care.
SILVERLINE 925
MADE FOR YOUR MOMENTS.
From the moment you choose your jewellery to the moment you open the package, we want every part of your experience to feel special.
925 Sterling Silver.
Thoughtful Craftsmanship.
Trusted Quality.
Email: silver.line9250@gmail.com
Phone: +91 96240 09250