Returns & Exchanges

RETURN & EXCHANGE POLICY

Silverline 925

At Silverline 925, we want you to feel confident and happy with every jewellery purchase. If there is an issue with your order, we are here to help.

Please read the following Return & Exchange Policy carefully before requesting a return or exchange.

1. 5-DAY RETURN & EXCHANGE POLICY

We offer a 5-day return and exchange window from the date your order is delivered.

If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you can contact us within 5 days of delivery to request a return or exchange.

The request must be raised within 5 days of delivery.

Requests received after the 5-day period may not be accepted.

2. ELIGIBILITY FOR RETURN OR EXCHANGE

A product is eligible for return or exchange when:

The product is damaged or defective upon delivery.
You have received the wrong product.
The product received is different from what was ordered.
The product has a manufacturing-related issue.
The product is unused and returned in its original condition.
The original packaging, tags, certificates and other accessories are available, wherever applicable.

For hygiene, safety and quality reasons, products that have been worn, altered, damaged or improperly handled may not be eligible for return or exchange.

3. PRODUCTS MUST BE IN ORIGINAL CONDITION

For a successful return or exchange, the jewellery must be:

Unworn and unused.
In its original condition.
Free from scratches, damage, stains or signs of use.
Returned with the original packaging.
Returned with tags, certificates and other items supplied with the order, wherever applicable.

We reserve the right to inspect the returned product before approving a return or exchange.

4. WHAT IS NOT ELIGIBLE?

Return or exchange requests may not be accepted in the following situations:

The 5-day return/exchange period has expired.
The jewellery has been worn or used.
The product has been damaged after delivery.
The jewellery has been modified, resized, polished or repaired by an outside party.
The product is returned without its original packaging or required accessories.
Damage has occurred due to improper handling, storage or usage.
The product shows signs of normal wear and tear.

5. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact our customer support team within 5 days of delivery.

Please provide:

1. Order Number
2. Customer Name
3. Registered Mobile Number
4. Reason for Return/Exchange
5. Clear photographs of the product
6. Unboxing video, if available

For damaged, defective or incorrect products, photographs and/or videos may be required to help us verify the issue.

Contact us:

Email: silver.line9250@gmail.com
Phone: +91 96240 09250

Our team will review your request and guide you through the next steps.

6. EXCHANGE PROCESS

If your exchange request is approved, we will arrange the exchange process according to product availability.

The replacement product will be subject to availability at the time the exchange is approved.

If the requested replacement product is unavailable, we may offer an alternative resolution.

7. RETURN & REFUND

If your return is approved, the returned product will be inspected by our team.

Once the product passes the quality check, the applicable refund will be processed according to the payment method and applicable terms.

The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway or financial institution.

8. WRONG OR DAMAGED PRODUCT

We take great care while packing every order.

However, if you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible and within 5 days of delivery.

We may request photographs or an unboxing video to verify the issue.

Once verified and approved, we will provide the appropriate resolution, which may include replacement, exchange or refund as applicable.

9. PACKAGING REQUIREMENT

Please keep the original jewellery packaging until you are completely satisfied with your purchase.

For an approved return or exchange, the jewellery should be securely packed in its original packaging to prevent damage during transit.

Silverline 925 will not be responsible for damage caused due to inadequate packaging during a customer-initiated return.

10. SHIPPING FOR RETURNS & EXCHANGES

For approved returns or exchanges due to a manufacturing defect, damaged product or incorrect product being delivered, the return shipping process will be handled according to our instructions.

For other types of return or exchange requests, applicable shipping charges or deductions may apply.

The exact resolution will be communicated to the customer when the return or exchange request is reviewed.

11. INSPECTION OF RETURNED PRODUCTS

All returned products are subject to inspection.

Our team may check:

Product condition
Signs of use or wear
Scratches or damage
Original packaging
Tags and certificates, wherever applicable
Product authenticity and order details

A return or exchange will be processed only after the product meets the applicable return conditions.

12. IMPORTANT NOTE ABOUT SILVER JEWELLERY

Silver is a precious metal and requires proper care.

Natural changes in the appearance of silver, such as gradual tarnishing or oxidation due to exposure to air, moisture, cosmetics, perfumes or chemicals, may occur and may not necessarily be considered a manufacturing defect.

We recommend following our jewellery care instructions to maintain the appearance and shine of your jewellery.

13. OUR COMMITMENT

At Silverline 925, our relationship with you does not end when your order is delivered.

We believe in providing genuine 925 Sterling Silver jewellery, thoughtful craftsmanship and a customer experience built on trust.

If something isn't right with your order, please reach out to us.

We will always do our best to understand the issue and provide a fair and appropriate resolution in accordance with this policy.

NEED HELP?

Our customer support team is here to assist you.

SILVERLINE 925